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REFUND POLICY: We do not accept returns or exchanges unless the item you purchased is defective, or the event you've purchased tickets for is cancelled. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within five business days, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.